Avaya
7391X · Question #19
7391X Question #19: Real Exam Question with Answer & Explanation
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Question
A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software mechanism is used for queuing?
Options
- AAgent Stations
- BVectors
- CSkills
- DAgent IDs
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