Avaya
7391X · Question #19
A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software…
The correct answer is A. Agent Stations. See the full explanation below for the reasoning.
Question
A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software mechanism is used for queuing?
Options
- AAgent Stations
- BVectors
- CSkills
- DAgent IDs
How the community answered
(54 responses)- A70% (38)
- B4% (2)
- C7% (4)
- D19% (10)
Community Discussion
No community discussion yet for this question.