Which two statements correctly describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

Question

Options

• AIt provides options for selecting among available agents with the same skill
• BIt provides basic reporting on Vectors, Agents, and Trunk Groups
• CIt improves agent performance as supervisors have the option to have agents handle calls based
• DIt facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service
• EIt enables recorded announcements to be played to incoming calls

• A
  72% (41)
• B
  16% (9)
• D
  9% (5)
• E
  4% (2)

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