Avaya
7391X · Question #20
7391X Question #20: Real Exam Question with Answer & Explanation
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Question
Which two statements correctly describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)
Options
- AIt provides options for selecting among available agents with the same skill
- BIt provides basic reporting on Vectors, Agents, and Trunk Groups
- CIt improves agent performance as supervisors have the option to have agents handle calls based
- DIt facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service
- EIt enables recorded announcements to be played to incoming calls
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