Avaya
7391X · Question #16
The Voice Work Item is based on which system parameter feature of the Communication Manager?
The correct answer is D. Universal Call ID (UCID). See the full explanation below for the reasoning.
Question
The Voice Work Item is based on which system parameter feature of the Communication Manager?
Options
- AExpert Agent Selection (EAS)
- BHunt Groups
- CVector DN
- DUniversal Call ID (UCID)
How the community answered
(45 responses)- A4% (2)
- B2% (1)
- C9% (4)
- D84% (38)
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