Avaya
7391X · Question #15
7391X Question #15: Real Exam Question with Answer & Explanation
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Question
A customer with Avaya Aura?Call Center Elite Multichannel wants to enable the routing of customer email messages based on keywords found in the email's subject, body, or both. How is this routing of customer emails achieved?
Options
- Aby creating canned messages
- Bby creating rules
- Cby creating work items
- Dby creating plug-ins
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