Avaya
7391X · Question #15
A customer with Avaya Aura?Call Center Elite Multichannel wants to enable the routing of customer email messages based on keywords found in the email's subject, body, or both. How is this routing of…
The correct answer is B. by creating rules. See the full explanation below for the reasoning.
Question
A customer with Avaya Aura?Call Center Elite Multichannel wants to enable the routing of customer email messages based on keywords found in the email's subject, body, or both. How is this routing of customer emails achieved?
Options
- Aby creating canned messages
- Bby creating rules
- Cby creating work items
- Dby creating plug-ins
How the community answered
(38 responses)- A5% (2)
- B84% (32)
- C3% (1)
- D8% (3)
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