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7391X · Question #27
7391X Question #27: Real Exam Question with Answer & Explanation
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Question
A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent's telephone. Which call center feature provides this capability?
Options
- ARedirection on No Answer (RONA)
- BForced Agent Logout from the After Call Work (ACW) mode
- CAdjunct Routing
- DVariable in Vectors
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