Avaya
7391X · Question #27
A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent's telephone. Which call center feature…
The correct answer is A. Redirection on No Answer (RONA). See the full explanation below for the reasoning.
Question
A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent's telephone. Which call center feature provides this capability?
Options
- ARedirection on No Answer (RONA)
- BForced Agent Logout from the After Call Work (ACW) mode
- CAdjunct Routing
- DVariable in Vectors
How the community answered
(28 responses)- A82% (23)
- B4% (1)
- C7% (2)
- D7% (2)
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