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Avaya

7391X · Question #9

A customer with Avaya Aura?Call Center Elite Multichannel wants the users that share a common department to share profile characteristics. Each user sits at the same desk every day. What would be an…

The correct answer is C. Build an application template for each user, and assign the user to that template. See the full explanation below for the reasoning.

Question

A customer with Avaya Aura?Call Center Elite Multichannel wants the users that share a common department to share profile characteristics. Each user sits at the same desk every day. What would be an efficient way of accomplishing this requirement?

Options

  • ABuild a single department configuration, assign user to it, and modify the profile for each user
  • BBuild an application template for each department, then assign users to the template based on the
  • CBuild an application template for each user, and assign the user to that template
  • DBuild a new configuration that associates every computer to the profile, and then assign all the

How the community answered

(32 responses)
  • A
    3% (1)
  • B
    6% (2)
  • C
    75% (24)
  • D
    16% (5)

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