Avaya

7391X · Question #51

Which two functions do vector Directory Numbers (VDNs) perform in a call center? (Choose two.)

The correct answer is A. VDNs define the call flow through the call center. B. VDNs route calls by pointing to a vector. See the full explanation below for the reasoning.

Question

Which two functions do vector Directory Numbers (VDNs) perform in a call center? (Choose two.)

Options

AVDNs define the call flow through the call center.
BVDNs route calls by pointing to a vector.
CVDNs interpret the skills an agent has.
DVDNs ensure that agents can originate and terminate calls.
EVDNs pass parameters to the vector for processing.

How the community answered

(33 responses)

A
73% (24)
C
9% (3)
D
15% (5)
E
3% (1)

Community Discussion

No community discussion yet for this question.

Sign up to join the discussion

Full 7391X Practice