7391X Exam Questions

Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose two.)

Which three fields on the Vector Directory Number (VDN) from are only Call Center Elite feature related? (Choose three.)

Customers need to use the extensions 5004 for announcements in a vector but the vector will not save. To ensure that the resources are configured, what should be done first?

Which two roles do vector DNs or VDNs play in a call center? (Choose two.)

In the call center, to prevent the user from dialing a certain number on the telephone, which action needs to be taken?

If an agent has the skills to handle one call: Call 1, with priority 3 that is queued for 10 minutes with skill level 5 Call 2, with priority 3 that is queued for 15 minutes with s...

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. What is used to facilitate this ability?

Which three components make up the Elite Multichannel Interaction Data Service suite? (Choose three.)

A call center supervisor in an Avaya Aura?Call Center Elite Multichannel system wants to view the agent state and queue state of the call center. From where can the supervisor view...

A call is routed to a vector that includes the following command: Adjunct routing link 6 Which Elite Multichannel component handles the adjunct step for the vector?

Which three Multichannel Agent Desktop plug-in require the use of the Interaction Data Server? (Choose three.)

The Avaya Aura?Call Center Elite Multichannel system administrator wants to restrict the agents that can be monitored by a supervisor to specific, defined groups. Where are the gro...

In which component can the Web Chat Gateway not be installed?

A customer has licenses for 50 agents in their Avaya Aura?Call Center Elite Multichannel application. At a particular time, 30 agents are logged in. When the next (31st) agent logs...

A customer has Elite Call Center package and wants Basic Call Management System (BCMS) for reports. Which statement is true about scenario?

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?

A call center has eight agents. All of the agents are fluent in English, but four can also speak French. To enable French speaking callers to talk to the appropriate agents, which...

A customer with Avaya Aura?Call Center Elite and Call Center Elite Multichannel wants to integrate the Elite Multichannel Desktop with the Contact Database. What information will t...

The Media Director communicates with multiple components in its role as the queuing engine of the Call Center Elite Multichannel suite. To receive multimedia work items, with which...

Which scope is defined by the time of day variable?

Which two statements describe steps needed to perform the Application Enablement Service (AES) configuration with Avaya Aura?Call Center Elite and Call Center Elite Multichannel? (...

A customer is planning to use the Application Enablement Server (AES) so they receive an enhanced set of application programming interfaces that improves the functionality of the A...

Which statement about real-time reports is true?