Avaya
7391X · Question #59
Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. What is used to facilitate this ability?
The correct answer is C. Skill Assignment. See the full explanation below for the reasoning.
Question
Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. What is used to facilitate this ability?
Options
- ADial Access Plans
- BFeature Access Codes (FACs)
- CSkill Assignment
- DBusiness Advocate (BA)
How the community answered
(63 responses)- A5% (3)
- B17% (11)
- C70% (44)
- D8% (5)
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