Avaya
7391X · Question #58
If an agent has the skills to handle one call: Call 1, with priority 3 that is queued for 10 minutes with skill level 5 Call 2, with priority 3 that is queued for 15 minutes with skill level 10 Call…
The correct answer is A. Call 4. See the full explanation below for the reasoning.
Question
If an agent has the skills to handle one call:
Call 1, with priority 3 that is queued for 10 minutes with skill level 5 Call 2, with priority 3 that is queued for 15 minutes with skill level 10 Call 3, with priority 5 that is queued for 15 minutes with skill level 15 Call 4, with priority 1 that is queued for 15 minutes with skill level 15 Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?
Options
- ACall 4
- BCall 2
- CCall 1
- DCall 3
How the community answered
(25 responses)- A72% (18)
- B4% (1)
- C16% (4)
- D8% (2)
Community Discussion
No community discussion yet for this question.