Avaya
7391X · Question #61
A call center supervisor in an Avaya Aura?Call Center Elite Multichannel system wants to view the agent state and queue state of the call center. From where can the supervisor view these pieces of…
The correct answer is E. The Supervisor application on the Multichannel server. See the full explanation below for the reasoning.
Question
A call center supervisor in an Avaya Aura?Call Center Elite Multichannel system wants to view the agent state and queue state of the call center. From where can the supervisor view these pieces of data?
Options
- AThe Wallboard plug-in on the Multichannel Agent Desktop
- BThe Wallboard on the Communication server
- CThe Wallboard application on the Multichannel server
- DThe Supervisor application on the Multichannel Agent Desktop
- EThe Supervisor application on the Multichannel server
How the community answered
(24 responses)- A8% (2)
- B4% (1)
- D13% (3)
- E75% (18)
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