6211 Exam Questions

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned...

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (...

Which tool displays the status counts for each multimedia contact type?

You want control of when and how Avaya or any other service partner can access your equipment. You will need to configure the remote access architecture and remote desktop connecti...

Which two services for Contact Center Multimedia (CCMM) are set as mandatory automatic startup? (Choose two.)

A new install of Contact Center Multimedia (CCMM) is configured properly and is operational. The technician wants to perform a backup of the CCMM database. Which tool is used to pe...

You have completed the stand-alone installation of Contact Center Manager Administration (CCMA) software on a fully prepared Platform Vendor Independent (PVI) server The CCMA canno...

It is recommended that third-party software not be installed on a Communication Control Toolkit (CCT) server because untested third-party software compromises the system performanc...

Where are all agents used in the Avaya Aura® Contact Center POM integration administered?

Where is the administration of outbound campaigns and management of dialing lists performed?

Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?

Which Avaya Aura® Contact Center component expands the contact center to manage internet- based contacts such as email and Web communications?

What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?

You have installed the Avaya Aura® Contact Center software and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.)

Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?

Which Avaya Aura® Contact Center component is required for Contact Center Multimedia deployment?

In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which compon...

Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

What describes the installation of an Avaya Aura Agent Desktop (AAAD) with the use of Microsoft's .NET framework?

In an Avaya AuraTM Contact Center, what does enabling Open do?

Which operating system features should be enabled in Windows Server 2008 operating system before you install Contact Center Manager Administration (CCMA)?

Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto- acknowledge...

When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options ca...

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets...

During the design of the Outbound Campaign, the administrator chooses between two types of dialing. Which two types of dialing options are available when designing the Outbound Cam...

During the Avaya Aura® Contact Center Agent Desktop installation the CCT Log Level was set to Off. Which page allows you to change the CCT Log Level settings if a configuration mis...

Which Orchestration Designer intrinsic is used for Multimedia contacts?

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. Which URL location will you enter to access the AAD Web page to start the AAD installation? the Contac...

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

A customer wants to implement a Voice and Multimedia Contact Center. In addition to the Avaya Aura® Contact Center (AACC) server, which two functional server types can be integrate...

Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?

Which service contains the Inbound Message Handler (IMH) component?

When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center: Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database Step 2 sta...

When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center: Step 1 states the Contact Center Multimedia receives contacts from the External Web server through th...

What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fro...

Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?

Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?

E-mail server contacts are retrieved from a POP3 capable email server using the Inbound Message Handler (IMH). The IMH runs at regular intervals. Which two settings can be configur...

When adding Communication Control Toolkit (CCT) server to the configuration page of the Contact Center Manager Administration (CCMA). Which server do you need to associate with the...

Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?