6211 Exam Questions
69 real 6211 exam questions with expert-verified answers and explanations. Page 2 of 2.
- Question #52Installation and Initial Configuration of Multimedia Components
When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which ser...
CCT serverCCMA configurationserver associationCCMM - Question #53Installation and Initial Configuration of Multimedia Components
Which component is used to add servers in Contact Center Manager Administration (CCMA)?
CCMAserver configurationConfiguration componentContact Center Management - Question #54Avaya Aura Contact Center Multimedia Architecture
Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?
component dependenciesCCTCCMMCCMS requirements - Question #55Implementing Multimedia Routing and Agent Workflow
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in...
Agent Desktop featuresaddress bookworkitemSIP contact center - Question #56Installation and Initial Configuration of Multimedia Components
You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as...
CCT agent creationCCMS agent provisioningCCMA agent managementagent user type - Question #57
When you installed the Contact Center software, a set of default or sample applications are installed. Which are two of the three default or sample applications? (Choose two.)
- Question #58Monitoring and Troubleshooting Multimedia Contact Center
A Contact Center Agent provisioned for Multimedia contacts has forgotten their password. Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset...
agent password resetCCMM AdministrationGeneral Settingsagent credentials - Question #59Installation and Initial Configuration of Multimedia Components
You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choos...
CCMM General Administrationagent settingsskillset settingsserver settings - Question #60Configuring Multimedia Channels (Email, Chat, Web)
When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)
Advanced Screenpopsscreenpop launch eventsActive eventAlerting event - Question #61Monitoring and Troubleshooting Multimedia Contact Center
You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sour...
CCMM reportingreporting server assignmentCCMS reportingReport Creation Wizard - Question #62Implementing Multimedia Routing and Agent Workflow
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
Orchestration Designeroutbound routingcall processing commandsGIVE IVR - Question #63Implementing Multimedia Routing and Agent Workflow
Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will the screenpop la...
screenpopAgent DesktopAdvanced Screenpopwizard configuration - Question #64Implementing Multimedia Routing and Agent Workflow
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for the Web Communications...
multimedia skillsetsWeb Communicationsskillset prefixCCMA - Question #65Installation and Initial Configuration of Multimedia Components
You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?
CCT Web AdministrationCCMA LaunchpadCCT serveradministrative access - Question #66Implementing Multimedia Routing and Agent Workflow
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?
multimedia skillsetsoutbound skillsetskillset prefixCCMA - Question #67Avaya Aura Contact Center Multimedia Architecture
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
CCMM Administrationmultimedia clientAAADagent monitoring - Question #68
Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to pro...
- Question #69
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which...
- Question #70Monitoring and Troubleshooting Multimedia Contact Center
When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected by default?
database maintenancebackupCCMSdefault selection