A Contact Center Agent provisioned for Multimedia contacts has forgotten their password. Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's…

The correct answer is A. General Settings. https://downloads.avaya.com/css/P8/documents/100093197 (428)

Monitoring and Troubleshooting Multimedia Contact Center

Question

A Contact Center Agent provisioned for Multimedia contacts has forgotten their password. Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?

Options

AGeneral Settings
BAgent Settings
CServer Settings
DSkillset Settings

How the community answered

(22 responses)

A
77% (17)
B
5% (1)
C
14% (3)
D
5% (1)

Explanation

https://downloads.avaya.com/css/P8/documents/100093197 (428)

Topics

#agent password reset#CCMM Administration#General Settings#agent credentials

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