Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

The correct answer is C. OB_. https://downloads.avaya.com/css/P8/documents/101017374

Implementing Multimedia Routing and Agent Workflow

Question

Options

AIM_
BEM_
COB_
DVM_

How the community answered

(29 responses)

A
3% (1)
B
14% (4)
C
76% (22)
D
7% (2)

Explanation

https://downloads.avaya.com/css/P8/documents/101017374

Topics

#multimedia skillsets#outbound skillset#skillset prefix#CCMA

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