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6211 · Question #32
6211 Question #32: Real Exam Question with Answer & Explanation
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Question
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
Options
- AA multimedia suffix is added to the skillset name.
- BA multimedia prefix is added to the skillset name.
- CA multimedia disposition code is added to the skillset.
- DMultimedia is added to the skillset name.
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