Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets

The correct answer is C. A multimedia disposition code is added to the skillset.. https://downloads.avaya.com/css/P8/documents/101059089

Implementing Multimedia Routing and Agent Workflow

Question

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

Options

AA multimedia suffix is added to the skillset name.
BA multimedia prefix is added to the skillset name.
CA multimedia disposition code is added to the skillset.
DMultimedia is added to the skillset name.

How the community answered

(19 responses)

A
5% (1)
B
5% (1)
C
68% (13)
D
21% (4)

Explanation

https://downloads.avaya.com/css/P8/documents/101059089

Topics

#multimedia skillsets#skillset naming#disposition code#CCMA

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