6211 · Question #42
When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center: Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center…
The correct answer is B. A set of sample pages is distributed with Contact Center Multimedia to provide Java Server. https://downloads.avaya.com/css/P8/documents/101059089 (p.100, external web server
Question
When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried. What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?
Options
- ACustomized Web pages, displays to the customer.
- BA set of sample pages is distributed with Contact Center Multimedia to provide Java Server
- CCustomized Web pages, with customized look and feel, and business logic must be created by
- DThe External Web server determines the skillset and priority assigned to the contact.
How the community answered
(20 responses)- A5% (1)
- B75% (15)
- C5% (1)
- D15% (3)
Explanation
https://downloads.avaya.com/css/P8/documents/101059089 (p.100, external web server
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