Avaya
6211 · Question #43
What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?
The correct answer is A. the assignment of a route point for each email skillset. https://downloads.avaya.com/css/P8/documents/101017374
Configuring Multimedia Channels (Email, Chat, Web)
Question
What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?
Options
- Athe assignment of a route point for each email skillset
- Bthe assignment of a script for each email skillset
- Cthe assignment of a vector for each email skillset
- Dthe assignment of an open queue for each email skillset
How the community answered
(42 responses)- A83% (35)
- B2% (1)
- C5% (2)
- D10% (4)
Explanation
Topics
#email skillset configuration#route point#CCMM Administration#skillset assignment
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