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6211 · Question #23
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on…
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Configuring Multimedia Channels (Email, Chat, Web)
Question
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?
Options
- Athe Multimedia Administrator
- Bthe Email Manager
- Cthe Multimedia Database
- Dthe Outbound Campaign Management Tool
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Topics
#Email Manager#mailbox access#CCMM#email processing