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6211 · Question #24

Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

The correct answer is A. Avaya Aura® Media Server (AAMS). https://downloads.avaya.com/css/P8/documents/101059089 (118)

Avaya Aura Contact Center Multimedia Architecture

Question

Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

Options

  • AAvaya Aura® Media Server (AAMS)
  • BContact Center Manager Server (CCMS)
  • CSIP
  • DCommunication Control Toolkit (CCT)

How the community answered

(23 responses)
  • A
    70% (16)
  • B
    17% (4)
  • C
    9% (2)
  • D
    4% (1)

Explanation

https://downloads.avaya.com/css/P8/documents/101059089 (118)

Topics

#Avaya Aura Media Server#DTMF#media processing#AAMS

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