Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?

The correct answer is D. Contact Center Manager Server (CCMS). https://downloads.avaya.com/css/P8/documents/100167782 (111)

Avaya Aura Contact Center Multimedia Architecture

Question

Options

AContact Center Manager Administration (CCMA)
BAvaya Agent Desktop (AAD)
CContact Center Multimedia (CCMM)
DContact Center Manager Server (CCMS)

How the community answered

(22 responses)

A
14% (3)
B
5% (1)
C
9% (2)
D
73% (16)

Explanation

https://downloads.avaya.com/css/P8/documents/100167782 (111)

Topics

#CCMS#PBX integration#intelligent queuing#core components

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