Avaya
6211 · Question #46
Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?
The correct answer is C. Contact Center Manager Server (CCMS). https://downloads.avaya.com/css/P8/documents/101059089 (69)
Avaya Aura Contact Center Multimedia Architecture
Question
Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?
Options
- AContact Center Multimedia (CCMM
- BAvaya Agent Desktop (AAD)
- CContact Center Manager Server (CCMS)
- DContact Center Manager Administration (CCMA)
How the community answered
(23 responses)- A13% (3)
- B4% (1)
- C74% (17)
- D9% (2)
Explanation
Topics
#Avaya Agent Desktop#AAD#core components#voice and non-voice contacts
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