Avaya
6211 · Question #46
Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?
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Avaya Aura Contact Center Multimedia Architecture
Question
Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?
Options
- AContact Center Multimedia (CCMM
- BAvaya Agent Desktop (AAD)
- CContact Center Manager Server (CCMS)
- DContact Center Manager Administration (CCMA)
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Topics
#Avaya Agent Desktop#AAD#core components#voice and non-voice contacts