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6211 · Question #21
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?
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Avaya Aura Contact Center Multimedia Architecture
Question
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?
Options
- ACCT Client Applications
- BContact Management Framework (CMF)
- CCCT API
- DSIP Connector
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Topics
#Contact Management Framework#CMF#contact states#agent states