Avaya
6211 · Question #21
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?
The correct answer is B. Contact Management Framework (CMF). https://downloads.avaya.com/css/P8/documents/100093163
Avaya Aura Contact Center Multimedia Architecture
Question
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?
Options
- ACCT Client Applications
- BContact Management Framework (CMF)
- CCCT API
- DSIP Connector
How the community answered
(38 responses)- A5% (2)
- B71% (27)
- C16% (6)
- D8% (3)
Explanation
Topics
#Contact Management Framework#CMF#contact states#agent states
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