Avaya
6211 · Question #67
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
The correct answer is A. It is used to administer Avaya Aura® Agent Desktop (AAAD) and to monitor Agent. https://support.avaya.com/public/downloadFile.jsp?file=/resources/sites/AVAYA/content/live/SOL UTIONS/220000/SOLN220899/en_US/NN44400- 210_04.01_Planning_and_Engineering_November_2012.pdf
Avaya Aura Contact Center Multimedia Architecture
Question
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
Options
- AIt is used to administer Avaya Aura® Agent Desktop (AAAD) and to monitor Agent
- BIt helps with implementing CTI for installed and browser-based client integrations.
- CIt provides administrative and management capabilities for CCMM resources.
- DIt allows an SDK for developers to design custom Computer Telephony Integration (CTI)
How the community answered
(25 responses)- A80% (20)
- B4% (1)
- C4% (1)
- D12% (3)
Explanation
https://support.avaya.com/public/downloadFile.jsp?file=/resources/sites/AVAYA/content/live/SOL UTIONS/220000/SOLN220899/en_US/NN44400- 210_04.01_Planning_and_Engineering_November_2012.pdf
Topics
#CCMM Administration#multimedia client#AAAD#agent monitoring
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