Avaya
6211 · Question #67
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
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Avaya Aura Contact Center Multimedia Architecture
Question
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
Options
- AIt is used to administer Avaya Aura® Agent Desktop (AAAD) and to monitor Agent
- BIt helps with implementing CTI for installed and browser-based client integrations.
- CIt provides administrative and management capabilities for CCMM resources.
- DIt allows an SDK for developers to design custom Computer Telephony Integration (CTI)
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Topics
#CCMM Administration#multimedia client#AAAD#agent monitoring