Avaya
6211 · Question #17
Which Avaya Aura® Contact Center component expands the contact center to manage internet- based contacts such as email and Web communications?
The correct answer is C. Contact Center Multimedia (CCMM). https://downloads.avaya.com/css/P8/documents/101059089 (36)
Avaya Aura Contact Center Multimedia Architecture
Question
Which Avaya Aura® Contact Center component expands the contact center to manage internet- based contacts such as email and Web communications?
Options
- AContact Center Manager Server (CCMS)
- BAvaya Agent Desktop (AAD)
- CContact Center Multimedia (CCMM)
- DContact Center Manager Administration (CCMA)
How the community answered
(34 responses)- A15% (5)
- B9% (3)
- C74% (25)
- D3% (1)
Explanation
Topics
#CCMM#internet contacts#email#web communications
Community Discussion
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