What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?

The correct answer is B. Call Presentation Class. https://downloads.avaya.com/css/P8/documents/101017355 (35)

Implementing Multimedia Routing and Agent Workflow

Question

Options

ARoute Point
BCall Presentation Class
CScript
DThresholds

How the community answered

(22 responses)

A
5% (1)
B
77% (17)
C
14% (3)
D
5% (1)

Explanation

https://downloads.avaya.com/css/P8/documents/101017355 (35)

Topics

#agent blending#call presentation class#outbound to inbound transition#thresholds

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