Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for the Web Communications skillset?

The correct answer is D. SM_. https://downloads.avaya.com/css/P8/documents/101017434 (339)

Implementing Multimedia Routing and Agent Workflow

Question

Options

AWC_
BVI_
CPO_
DSM_

How the community answered

(39 responses)

A
15% (6)
B
8% (3)
C
5% (2)
D
72% (28)

Explanation

https://downloads.avaya.com/css/P8/documents/101017434 (339)

Topics

#multimedia skillsets#Web Communications#skillset prefix#CCMA

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