Avaya
6211 · Question #25
A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?
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Implementing Multimedia Routing and Agent Workflow
Question
A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?
Options
- AIt is loaded on external database.
- BIt is loaded on the Communication Control Toolkit (CCT) database where it creates contacts
- CIt is loaded on the Contact Center Manager Server (CCMS) database where it creates
- DIt is loaded on the Contact Center Multimedia (CCMM) server database where it creates
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Topics
#outbound campaign#CCMM database#campaign management#supervisor