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6211 · Question #63

Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will the screenpop launch as shown in the

The correct answer is A. Launch the screenpop internally in the tab of the Agent Desktop. https://downloads.avaya.com/css/P8/documents/101059073

Implementing Multimedia Routing and Agent Workflow

Question

Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will the screenpop launch as shown in the exhibit?

Exhibit

6211 question #63 exhibit

Options

  • ALaunch the screenpop internally in the tab of the Agent Desktop
  • BLaunch the screenpop externally on the user's browser
  • CLaunch the screenpop externally in the agent's Conferencing software
  • DLaunch the screenpop internally in the initial screen of the Agent Desktop

How the community answered

(25 responses)
  • A
    80% (20)
  • B
    8% (2)
  • C
    8% (2)
  • D
    4% (1)

Explanation

https://downloads.avaya.com/css/P8/documents/101059073

Topics

#screenpop#Agent Desktop#Advanced Screenpop#wizard configuration

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