Avaya
6211 · Question #41
6211 Question #41: Real Exam Question with Answer & Explanation
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Question
When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center: Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message. What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?
Options
- ACustomer details are retrieved for the agent using Web services.
- BThe newly-arrived contact is created and directed to an application using the Open Queue.
- CThe contact is presented to the agent using the Avaya Agent Desktop.
- DThe Contact Center application (scripting) determines how to route the contact, or in this case,
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