Avaya
6211 · Question #31
6211 Question #31: Real Exam Question with Answer & Explanation
Sign in or unlock 6211 to reveal the answer and full explanation for question #31. The question stem and answer options stay visible for context.
Question
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)
Options
- Athe Skillset the Email was sent to (skillset groups)
- Bwho the Email was sent from (sender groups)
- Cwhen the Email was received (office hours)
- Dwhat priority the Email was sent with (priority groups)
- Especific characters, words or phrases in the Email message (keywords)
Unlock 6211 to see the answer
You've previewed enough free 6211 questions. Unlock 6211 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.