Avaya
6211 · Question #31
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choos
The correct answer is B. who the Email was sent from (sender groups) C. when the Email was received (office hours) E. specific characters, words or phrases in the Email message (keywords). https://downloads.avaya.com/css/P8/documents/101059073
Configuring Multimedia Channels (Email, Chat, Web)
Question
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)
Options
- Athe Skillset the Email was sent to (skillset groups)
- Bwho the Email was sent from (sender groups)
- Cwhen the Email was received (office hours)
- Dwhat priority the Email was sent with (priority groups)
- Especific characters, words or phrases in the Email message (keywords)
How the community answered
(61 responses)- A16% (10)
- B75% (46)
- D8% (5)
Explanation
Topics
#email routing rules#sender groups#keywords#office hours
Community Discussion
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