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6211 · Question #31
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied?…
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Configuring Multimedia Channels (Email, Chat, Web)
Question
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)
Options
- Athe Skillset the Email was sent to (skillset groups)
- Bwho the Email was sent from (sender groups)
- Cwhen the Email was received (office hours)
- Dwhat priority the Email was sent with (priority groups)
- Especific characters, words or phrases in the Email message (keywords)
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Topics
#email routing rules#sender groups#keywords#office hours