When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto- acknowledgements, Auto-replies,

The correct answer is A. the Outbound Campaign Management Tool. https://downloads.avaya.com/css/P8/documents/101059085

Configuring Multimedia Channels (Email, Chat, Web)

Question

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto- acknowledgements, Auto-replies, or Agent composed replies?

Options

Athe Outbound Campaign Management Tool
Bthe Outbound Message Handler
Cthe Inbound Message Handler
Dthe Rules Engine

How the community answered

(34 responses)

A
82% (28)
B
9% (3)
C
3% (1)
D
6% (2)

Explanation

https://downloads.avaya.com/css/P8/documents/101059085

Topics

#Outbound Message Handler#email replies#auto-acknowledgement#CCMM

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