Avaya
6211 · Question #37
During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?
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Configuring Multimedia Channels (Email, Chat, Web)
Question
During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?
Options
- AAgent Desktop Configuration, Default Closed Reasons
- BAgent Desktop Configuration, General Settings
- CAgent Desktop Configuration, Resources
- DAgent Desktop Configuration, User Settings
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Topics
#callback timers#Agent Desktop configuration#user settings#contact handling