Avaya
6211 · Question #37
During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?
The correct answer is D. Agent Desktop Configuration, User Settings. https://downloads.avaya.com/css/P8/documents/101017384
Configuring Multimedia Channels (Email, Chat, Web)
Question
During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?
Options
- AAgent Desktop Configuration, Default Closed Reasons
- BAgent Desktop Configuration, General Settings
- CAgent Desktop Configuration, Resources
- DAgent Desktop Configuration, User Settings
How the community answered
(58 responses)- A14% (8)
- B5% (3)
- C3% (2)
- D78% (45)
Explanation
Topics
#callback timers#Agent Desktop configuration#user settings#contact handling
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