Avaya

6211 · Question #50

Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

The correct answer is A. New Contact Presentation. https://downloads.avaya.com/css/P8/documents/101017333 (56)

Configuring Multimedia Channels (Email, Chat, Web)

Question

Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

Options

ANew Contact Presentation
BHot Desking
CLogoff Terminal State
DMaximum Open Duration

How the community answered

(44 responses)

A
82% (36)
B
7% (3)
C
2% (1)
D
9% (4)

Explanation

https://downloads.avaya.com/css/P8/documents/101017333 (56)

Topics

#Agent Desktop configuration#New Contact Presentation#contact arrival#agent desktop settings

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