Avaya
6211 · Question #50
Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?
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Configuring Multimedia Channels (Email, Chat, Web)
Question
Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?
Options
- ANew Contact Presentation
- BHot Desking
- CLogoff Terminal State
- DMaximum Open Duration
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Topics
#Agent Desktop configuration#New Contact Presentation#contact arrival#agent desktop settings