Avaya

6211 · Question #44

Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

The correct answer is C. Predictive dialing. https://downloads.avaya.com/elmodocs2/comm_mgr/ACD_CallCenter.pdf

Implementing Multimedia Routing and Agent Workflow

Question

Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

Options

AProgressive dialing
BPredetermined dialing
CPredictive dialing
DPreview dialing

How the community answered

(35 responses)

A
9% (3)
B
17% (6)
C
71% (25)
D
3% (1)

Explanation

https://downloads.avaya.com/elmodocs2/comm_mgr/ACD_CallCenter.pdf

Topics

#predictive dialing#outbound dialing modes#automatic dialing#outbound campaigns

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