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6211 · Question #56
You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is…
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Installation and Initial Configuration of Multimedia Components
Question
You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
Options
- AEnter the SIP address of the agent phoneset in the Voice URI field.
- BSelect the "Enable CTI for this agent" option.
- CSelect the "Create CCT agent" option.
- DSet the agent user type to "Supervisor/Agent".
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Topics
#CCT agent creation#CCMS agent provisioning#CCMA agent management#agent user type