Avaya
6211 · Question #56
You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is…
The correct answer is D. Set the agent user type to "Supervisor/Agent". https://downloads.avaya.com/css/P8/documents/101017374
Installation and Initial Configuration of Multimedia Components
Question
You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
Options
- AEnter the SIP address of the agent phoneset in the Voice URI field.
- BSelect the "Enable CTI for this agent" option.
- CSelect the "Create CCT agent" option.
- DSet the agent user type to "Supervisor/Agent".
How the community answered
(48 responses)- A8% (4)
- B4% (2)
- C17% (8)
- D71% (34)
Explanation
Topics
#CCT agent creation#CCMS agent provisioning#CCMA agent management#agent user type
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