Avaya
6211 · Question #55
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What…
The correct answer is C. Accessing the address book. https://downloads.avaya.com/css/P8/documents/100122125
Implementing Multimedia Routing and Agent Workflow
Question
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?
Exhibit
Options
- AGetting workitem status
- BTransferring the call
- CAccessing the address book
- DCopy the calling number from the workitem
How the community answered
(32 responses)- A6% (2)
- B6% (2)
- C72% (23)
- D16% (5)
Explanation
Topics
#Agent Desktop features#address book#workitem#SIP contact center
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