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6211 · Question #55
6211 Question #55: Real Exam Question with Answer & Explanation
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Question
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?
Exhibit
Options
- AGetting workitem status
- BTransferring the call
- CAccessing the address book
- DCopy the calling number from the workitem
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