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6211 · Question #1
6211 Question #1: Real Exam Question with Answer & Explanation
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Question
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
Options
- ATreatments given to the customer while waiting for the agent to end the chat session
- BTreatments given to the customer while waiting for the agent to join the chat session
- CTreatments given to the customer while waiting for the agent to reply in an existing chat
- DTreatments given to the agent while waiting for the customer to join the chat session
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