In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

Question

Options

• ATreatments given to the customer while waiting for the agent to end the chat session
• BTreatments given to the customer while waiting for the agent to join the chat session
• CTreatments given to the customer while waiting for the agent to reply in an existing chat
• DTreatments given to the agent while waiting for the customer to join the chat session

• A
  16% (6)
• B
  73% (27)
• C
  8% (3)
• D
  3% (1)

Explanation

https://documentation.avaya.com/bundle/administeringAvayaWorkspaceforOceana_r38/page/Cre ating_Web_On_Hold_URLs_groups_using_Omnichannel_Administration_utility.html

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