Avaya
6211 · Question #7
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application…
The correct answer is A. the Outbound Campaign Management Tool. https://downloads.avaya.com/css/P8/documents/101059089 (82)
Implementing Contact Center Features and Services
Question
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?
Options
- Athe Outbound Campaign Management Tool
- Bthe CCMA
- Cthe Multimedia Contact Manager
- Dthe E-mail Manager
How the community answered
(41 responses)- A76% (31)
- B2% (1)
- C15% (6)
- D7% (3)
Explanation
Topics
#Outbound Campaign Management Tool#CCMM#CCMA#outbound campaigns
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