Avaya
6211 · Question #6
A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?
The correct answer is D. The campaign will receive calls but no agent is assigned. https://downloads.avaya.com/css/P8/documents/101059059
Configuring Agents, Skills, and Routing Strategies
Question
A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?
Options
- AThe campaign stops functioning.
- BThe campaign will not be created.
- CThe campaign will not receive data.
- DThe campaign will receive calls but no agent is assigned.
How the community answered
(51 responses)- A12% (6)
- B4% (2)
- C8% (4)
- D76% (39)
Explanation
Topics
#outbound campaign#skillset assignment#campaign configuration#agent assignment
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