Avaya
6211 · Question #6
A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?
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Configuring Agents, Skills, and Routing Strategies
Question
A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?
Options
- AThe campaign stops functioning.
- BThe campaign will not be created.
- CThe campaign will not receive data.
- DThe campaign will receive calls but no agent is assigned.
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Topics
#outbound campaign#skillset assignment#campaign configuration#agent assignment