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6211 · Question #4
6211 Question #4: Real Exam Question with Answer & Explanation
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Question
Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?
Options
- ATo record the dialing of an outbound call
- BTo record the state of an outbound call
- CTo answer an outbound call
- DTo end the outbound call
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