Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

The correct answer is D. To end the outbound call. https://documentation.avaya.com/bundle/usingAvayaWorkspacesforOceana_r381/page/Using_ou tbound_interaction_routed_through_POM.html

Configuring Agents, Skills, and Routing Strategies

Question

Options

ATo record the dialing of an outbound call
BTo record the state of an outbound call
CTo answer an outbound call
DTo end the outbound call

How the community answered

(44 responses)

A
2% (1)
B
5% (2)
C
11% (5)
D
82% (36)

Explanation

https://documentation.avaya.com/bundle/usingAvayaWorkspacesforOceana_r381/page/Using_ou tbound_interaction_routed_through_POM.html

Topics

#disposition codes#outbound campaign#agent workflow#call state recording

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