500-440 Exam Questions
103 real 500-440 exam questions with expert-verified answers and explanations. Page 1 of 3.
- Question #1Features and Functionality of Cisco Unified CCE
Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?
Precision RoutingAttributesData TypesUnified CCE - Question #2Features and Functionality of Cisco Unified CCE
Which type of MTP is supported with Cisco Unified Mobile Agent?
Cisco Unified Mobile AgentMTP typesMedia Termination PointAgent signaling - Question #3Features and Functionality of Cisco Unified CCE
Refer to the exhibit. In Cisco Finesse 10.0(x), when agents login into the desktop as a Mobile Agent, which number is used in the highlighted Extension field?
Cisco FinesseMobile AgentCTI PortAgent Configuration - Question #4Features and Functionality of Cisco Unified CCE
Which one of the following types of traffic from the PG to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?
PG-controller trafficrouting controlDMP protocoltraffic prioritization - Question #5Design Considerations for Networking and Security
In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement is true about the Cisco Unified Communications Manager Peripheral Gateway dupl...
Peripheral Gateway duplex pairWAN clustering architecturePrivate network designCCCE deployment topology - Question #6Features and Functionality of Cisco Unified CCE
What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?
Cisco Unified ICMRouting and QueuingContact RoutingCCE Architecture - Question #7Design Call Flow and Agent Workflow
To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the c...
CTI route pointcall transferreporting contextICM skill group - Question #8Design Cisco Unified CCE Deployment
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side...
UCCE redundancyDevice majorityCall Router failoverConfiguration management - Question #9Design Considerations for Cisco Unified CCE
Which failure scenario in the Cisco Unified Contact Center Enterprise solution stops all processing and routing of contact center calls?
ICM Call RouterRedundancy and FailoverSystem ArchitectureHigh Availability - Question #10Design Cisco Unified CCE Deployment
Which two statements about the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model are true? (Choose two.)
Clustering over WANPeripheral GatewaysMulti-data center deploymentCCE architecture - Question #11Design Considerations for Networking and Security
Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)
QoS ConfigurationTraffic MarkingBandwidth AllocationCCE Networking - Question #12Design Considerations for Cisco Unified CCE
Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?
network separationvisible networksprivate networksCCE infrastructure - Question #13Design Cisco Unified CCE Deployment
In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at th...
Admin Workstations (AWs)High Availability/RedundancySite ConfigurationDistributor Architecture - Question #14Features and Functionality of Cisco Unified CCE
Which option describes the impact of using a Requalify Call node in a routing script for the Cisco Unified Contact Center Enterprise system?
Requalify Call nodeCall routingCall typeRouting scripts - Question #15Design Considerations for Cisco Unified CCE
Which Cisco Unified Border Element configuration is correct for a Cisco Unified Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element...
Cisco Unified Border Element (CUBE)media pass flow-through modeCisco Unified CCE architectureCUBE configuration - Question #16Features and Functionality of Cisco Unified CCE
Which three features does the SIP Proxy software provide when Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, and Cisco Unified SIP Proxy are used? (C...
SIP Proxy featuresRedundancy modelsCentralized dial planCCE architecture - Question #17Design Considerations for Cisco Unified CVP
Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true? (Choose three.)
Post Call SurveyCall ContextCVP ReportingCallGUID - Question #18Design Considerations for Cisco Unified CVP
Which two statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose two.)
Cisco Unified CVPWhisper AnnouncementsAudio File RequirementsWave Format - Question #19Features and Functionality of Cisco Unified CCE
Which three statements about Courtesy Callback are true? (Choose three.)
Courtesy CallbackQueue ManagementCisco Voice GatewayCustomer Experience - Question #20Features and Functionality of Cisco Unified CCE
The Cisco Finesse supervisor features extend the agent desktop with additional gadgets. Which three additional features are provided? (Choose three.)
Cisco FinesseSupervisor featuresAgent monitoringContact center gadgets - Question #21Features and Functionality of Cisco Unified CCE
The Cisco Finesse in a Cisco Unified Contact Center Enterprise deployment includes the Tomcat service. Which three applications does the Tomcat service contain? (Choose three.)
Cisco FinesseTomcat serviceUCCCE architectureComponent architecture - Question #22Features and Functionality of Cisco Unified CCE
In Cisco Finesse 10.0(x), a supervisor has the capability to Monitor, Intercept, and Barge an agent call. Under which condition can a supervisor successfully intercept the call?
supervisor interceptionfinesse capabilitiescall monitoringagent call control - Question #23Design Reporting and Management
Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?
Cisco FinesseQueue StatisticsSupervisor GadgetAgent States - Question #24Design Call Flow and Agent Workflow
In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.)
Cisco FinesseWorkflow ActionsAgent Workflow ConfigurationAdministration - Question #25Design Considerations for Cisco Unified CVP
Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback feature?
CVP Call StudioCourtesy CallbackScript configurationUnified CVP - Question #26Features and Functionality of Cisco Unified CCE
Which statement about using agent targeting rules in Cisco Unified Contact Center Enterprise is true?
agent targeting rulesagent extensionsdevice targetsCCE configuration - Question #27Design Cisco Unified CCE Deployment
Refer to the exhibit. Which includes three inbound call flows with their respective average handle times. The deployment includes Cisco Unified Contact Center Enterprise, Cisco Uni...
Average Handle TimeRecording PortsCapacity PlanningCall Metrics - Question #28Design Cisco Unified CCE Deployment
Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)
Erlang-B calculationsResource sizingIVR portsPSTN trunks - Question #29Design Reporting and Management
Which two options are the maximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5? (Choose two.)
CCE Data ServerConcurrent report limitsReal-time reportingHistorical reporting - Question #30Design Considerations for Cisco Unified CVP
Cisco Unified Contact Center Enterprise uses Cisco Unified Customer Voice Portal in comprehensive mode. The customer estimates the peak inbound traffic to be 20 CPS, and that they...
SIP proxy sizingCisco Unified CVPCall transfer handlingComprehensive mode - Question #31Features and Functionality of Cisco Unified CCE
In Cisco Unified Contact Center Enterprise Outbound option with SIP Dialer, which two campaign modes require a dialer port to place a call? (Choose two.)
UCCCE Outbound DialingCampaign ModesProgressive DialingPredictive Dialing - Question #32Features and Functionality of Cisco Unified CCE
With Cisco Unified Contact Center Enterprise, what is the maximum number of skill groups in a Cisco Finesse Queue gadget?
Cisco FinesseQueue gadgetSkill groupsUCCE constraints - Question #33Design Reporting and Management
How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?
Parent/Child ArchitectureService-Level MetricsAgent Level DetailCall Distribution - Question #34Design Reporting and Management
Where in the Cisco Unified ICM Logger database are call queuing statistics captured and reported when calls are queued in Cisco Unified Contact Center Enterprise with Cisco Unified...
ICM Logger databaseCall Type tablesCall queuing statisticsCCE reporting - Question #35Design Call Flow and Agent Workflow
When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?
call type assignmentcall routing workflowpost-routingcall flow architecture - Question #36Design Reporting and Management
What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?
call routingnon-agent phonescall trackingreporting - Question #37Design Cisco Unified CCE Deployment
Which option describes the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterp...
Agent Capacity ReductionOutbound SIP DialerCo-loadingPeripheral Gateway - Question #38Design Considerations for Cisco Unified CCE
In Cisco Finesse 10.0(x), which VM network adapter type removes the requirement to disable the LRO feature on the VM host?
Cisco Finesse configurationVM network adaptersLRO compatibilityInfrastructure requirements - Question #39Design Cisco Unified CCE Deployment
Refer to the exhibit. Which option describes Cisco Unified CCE on the UCS B Fabric Interconnection pair to the upstream network connectivity?
UCS Fabric InterconnectNetwork TopologyCross-Connect LinksHigh Availability - Question #40Design Cisco Unified CCE Deployment
You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center Enterprise is split over WAN with a dedicated WAN circuit for United CC...
QoS configurationUCS deploymentWAN circuitsCCE infrastructure - Question #41Design Cisco Unified CCE Deployment
Which setup is correct when you configure Cisco UCS B-Series VICs (M81KR/12xx VICs) for Cisco Unified Contact Center Enterprise on Cisco UCS B-Series deployments?
UCS B-Series VICsFabric Failover ConfigurationCisco Unified CCE DeploymentNetwork Redundancy - Question #42Design Cisco Unified CCE Deployment
Which statement about when you deploy Cisco Unified CCE on UCS B/C Tested Reference Design TRC servers where each physical CPU core is mapped 1-1 with a vCPU is true?
vCPU allocationUCS TRC deploymentresource constraintsCCE architecture - Question #43Design Cisco Unified CCE Deployment
When you deploy Cisco Unified CCE on Cisco UCS C-Series Servers, which statement about the connectivity of the upstream switches is true?
CCE deploymentUCS C-SeriesSwitch redundancyLayer 2 connectivity - Question #44Design Considerations for Cisco UCM
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)
UCM FeaturesCCE IntegrationAgent MobilityCall Routing - Question #45Features and Functionality of Cisco Unified CCE
In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, which two Dialing Modes apply to Transfer to IVR based campaigns? (Choose two.)
Outbound dialing modesSIP Dialer configurationTransfer to IVR campaignsProgressive & Predictive dialing - Question #46Features and Functionality of Cisco Unified CCE
In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for d...
Campaign ManagerSIP DialerContact PrioritizationOutbound Dialing - Question #47Design Considerations for Networking and Security
In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration con...
Cisco FinesseHTTPS CertificatesCertificate ManagementSecurity - Question #48Features and Functionality of Cisco Unified CCE
How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?
Logger DatabaseMD5 HashingCCE SecurityData Protection - Question #49Design Considerations for Networking and Security
In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application cer...
Cisco FinesseCertificate ManagementPKISSL/TLS - Question #50Design Considerations for Cisco Unified CVP
When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?
MicroappsCVP Type 10 VRUCUCM-CVP IntegrationComprehensive Mode