Which statement about using agent targeting rules in Cisco Unified Contact Center Enterprise is true?

Question

Options

• AAgent device targets must be created for each phone that is used by an agent.
• BAgent labels must be created for each routing client that can route calls to an agent.
• CAgent extensions can be defined as a range, without having to build each device target.
• DAgent targeting rules are not allowed with translation routes.

• A
  4% (1)
• C
  88% (21)
• D
  8% (2)

Explanation

Option C is correct because Cisco UCCE agent targeting rules allow administrators to specify a range of agent extensions (e.g., 5000–5999) rather than manually creating an individual device target for every agent phone. This significantly reduces administrative overhead in large deployments.

Why the distractors are wrong:

• A is incorrect because agent targeting rules exist precisely to eliminate the need to create a device target per phone - the extension range covers them automatically.
• B is incorrect because agent labels (peripheral labels tied to routing clients) are a separate concept from agent targeting rules; you do not need to create a label per routing client under this mechanism.
• D is incorrect because agent targeting rules are fully compatible with translation routes - they are commonly used together in UCCE architectures.

Memory tip: Think of the word "rule" - a rule applies broadly. Agent targeting rules cover a whole range of extensions by rule, so you never build targets one phone at a time. If you remember "rules = ranges," option C locks in.

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