The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those…

Question

Options

• ASIP call control messages
• Brouting control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
• Cservice control
• Ddevice and call monitoring
• Esubscription control
• Fdevice and call control

• A
  2% (1)
• B
  93% (39)
• C
  5% (2)

Explanation

JTAPI (Java Telephony API) defines three distinct message types in the Cisco Unified CM / Cisco Unified CCE interface: routing control (B), where CUCM requests call routing instructions from CCE; device and call monitoring (D), where CCE passively observes agent/device states and call events; and device and call control (F), where CCE actively directs CUCM to perform actions like answering, transferring, or making calls. These three together cover the full interaction loop - ask where to route, watch what's happening, and take action. SIP (A) is a separate signaling protocol operating at a different layer and is not a JTAPI message category. Service control (C) and subscription control (E) are not recognized categories within the JTAPI messaging model for this integration, making them plausible-sounding distractors that conflate general telephony concepts with this specific interface.

Memory tip: Think RMC - Route (CCE tells CUCM where), Monitor (CCE watches calls/devices), Control (CCE acts on calls/devices). If you remember those three roles CCE plays via JTAPI, you can immediately eliminate anything that doesn't fit one of those roles.

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