The Cisco Finesse in a Cisco Unified Contact Center Enterprise deployment includes the Tomcat service. Which three applications does the Tomcat service contain? (Choose three.)

Question

Options

• AFinesse desktop application
• BFinesse REST API
• CFinesse VXML applications
• DFinesse HTTP server
• EFinesse administration application
• FFinesse CTI Object application

• A
  89% (16)
• C
  6% (1)
• F
  6% (1)

Explanation

Cisco Finesse runs on Apache Tomcat, which hosts three core applications: the Finesse desktop application (A) - the web-based interface agents and supervisors use to handle contacts; the Finesse REST API (B) - which enables third-party integrations and gadgets to interact with Finesse programmatically; and the Finesse administration application (E) - the web UI administrators use to configure layouts, resources, and system settings. The distractor D (HTTP server) is incorrect because Tomcat itself is the HTTP/application server - there's no separate "Finesse HTTP server" component within it. C (VXML applications) is wrong because VXML is associated with Cisco Customer Voice Portal (CVP) for IVR/self-service flows, not Finesse. F (CTI Object application) is incorrect because CTI functionality is handled by the separate CTI Server component in UCCE, not as an application inside Finesse's Tomcat.

Memory tip: Think "RAD" - REST API, Administration, Desktop - the three apps Tomcat serves in Finesse. If an option sounds like it belongs to CVP (VXML) or the core UCCE infrastructure (CTI Server), it's not a Finesse Tomcat application.

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