Cisco
500-440 · Question #22
In Cisco Finesse 10.0(x), a supervisor has the capability to Monitor, Intercept, and Barge an agent call. Under which condition can a supervisor successfully intercept the call?
Sign in or unlock 500-440 to reveal the answer and full explanation for question #22. The question stem and answer options stay visible for context.
Features and Functionality of Cisco Unified CCE
Question
In Cisco Finesse 10.0(x), a supervisor has the capability to Monitor, Intercept, and Barge an agent call. Under which condition can a supervisor successfully intercept the call?
Options
- Aafter a supervisor has started monitoring a call
- Bafter a supervisor has barged into a call
- Cafter a supervisor has selected a talking agent for monitoring
- Dafter a supervisor has conferenced into a call
- Eafter a supervisor has transferred the call
Unlock 500-440 to see the answer
You've previewed enough free 500-440 questions. Unlock 500-440 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#supervisor interception#finesse capabilities#call monitoring#agent call control