Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?

Question

Exhibit

Options

• Anumber of agents assigned to the queue who are on inbound calls
• Bnumber of calls handled by the agents associated with that queue
• Cnumber of agents assigned to the queue who are on outbound calls
• Dnumber of agents assigned to the queue who are on internal consult calls
• Enumber of agents assigned to the other queues

• A
  7% (2)
• B
  3% (1)
• D
  90% (27)

Explanation

In Cisco Finesse 10.0(x), the Queue Statistics pane breaks down agent activity across several distinct call-type columns. The Other column specifically tracks agents engaged in internal consult calls - calls made between agents or between an agent and a supervisor that don't originate from the queue itself. This is a deliberate design choice to separate internal activity from customer-facing call handling metrics.

Why the distractors are wrong:

• A is wrong because inbound calls have their own dedicated column, not "Other."
• B is wrong because calls handled is a throughput/count metric (like Calls Handled), not an agent-state column.
• C is wrong because outbound calls also have their own separate column.
• E is wrong because the pane focuses on agents assigned to that specific queue, not other queues.

Memory tip: Think of "Other" as the odd-one-out call type - it's the internal/consult activity that doesn't fit neatly into inbound or outbound buckets. If an agent steps outside the normal call flow to consult internally, they land in the "Other" bucket.

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