Cisco
500-440 · Question #34
Where in the Cisco Unified ICM Logger database are call queuing statistics captured and reported when calls are queued in Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR?
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Design Reporting and Management
Question
Where in the Cisco Unified ICM Logger database are call queuing statistics captured and reported when calls are queued in Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR?
Options
- ACall Type tables
- BSkill Group tables
- CRoute Call Detail table
- DCall Termination Detail table
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Topics
#ICM Logger database#Call Type tables#Call queuing statistics#CCE reporting