Cisco
500-440 · Question #36
What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?
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Design Reporting and Management
Question
What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?
Options
- AThe call cannot be transferred or conferenced back to an agent.
- BCisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.
- CCisco Unified Contact Center Enterprise no longer tracks the call for reporting.
- DCisco Unified Contact Center Enterprise does not record the transfer number dialed.
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Topics
#call routing#non-agent phones#call tracking#reporting