Which option describes the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise?

Question

Options

• ACisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.
• BCisco Unified Outbound Dialer reduces agent capacity by a factor of four--each outbound port is
• CCisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33--each outbound port is
• DCisco Unified Outbound Dialer reduces agent capacity by a factor of 15--each outbound port is

• A
  7% (1)
• C
  93% (14)

Explanation

When the Cisco Unified Outbound SIP Dialer is co-loaded on the same server as the agent Peripheral Gateway (PG), it shares server resources, and each outbound dialer port consumes the equivalent of 1.33 agent positions worth of resources - making Option C correct. This 1.33 factor is a documented Cisco capacity planning constraint: for every outbound port active on the PG server, you effectively lose 1.33 slots of agent capacity.

Why the distractors are wrong:

• A is wrong because co-loading always impacts capacity - the two components compete for the same CPU and memory resources on the server.
• B (factor of 4) overstates the impact significantly; that would make co-loading nearly impractical in most deployments.
• D (factor of 15) is far too extreme and has no basis in Cisco's published sizing guidelines.

Memory tip: Think of it as "one port costs one-and-a-third agents" - the fraction 1/3 is the overhead penalty for outbound work. If you remember the fraction (⅓ extra), you'll reconstruct 1.33 on the exam without needing to memorize the exact multiplier.

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